Refund & Return Policies

Refund & Return Policies

We want you to be completely happy with your purchase! If you need to return an item, we accept returns for products that have not been opened or used. To qualify for a return, the product must be in its original packaging, with the box unopened and the seal intact. Unfortunately, we are unable to accept returns for items that have been opened.

Customers are responsible for the shipping costs when returning a product, as we do not cover return shipping expenses. Once we receive your return and confirm that it meets our return conditions, we will issue a full refund for the product price. Please note that original shipping costs are non-refundable.

To start a return, simply contact our customer support team at info@deerose.co.uk with your order details. We’ll be happy to guide you through the next steps.

Important Reminder:
We highly recommend using a trackable shipping service or purchasing shipping insurance when returning an item. This helps ensure the safe arrival of your return, as we cannot take responsibility for lost packages.

If you have any questions, feel free to reach out—we’re here to help! 😊